Terms of service

These terms apply when you use this website or engage Labe Labs (ABN 60 802 842 481), trading as Labe ("Labe", "we", "us", or "our"), to provide services.

If you engage us, these terms form part of your agreement with us, together with the proposal, quote, scope, or invoice we provide. If there is an inconsistency, the document prepared specifically for your project takes priority to the extent of that inconsistency.

Labe provides websites, enquiry and booking tools, digital advertising setup, automation, practical AI solutions, and related services. The exact inclusions, price, timing, and deliverables for your project will be set out in writing before work begins.

A quote or proposal is valid for the period stated in it. You accept it by confirming acceptance in writing, paying a requested deposit or invoice, or asking us to begin work.

Only the items expressly included in the agreed scope are included in the price. New pages, features, integrations, rounds of changes, or other work outside that scope may require a revised quote. We will tell you the price and obtain your approval before beginning additional paid work.

You agree to:

• provide accurate content, instructions, approvals, and system access reasonably required for the project;
• respond within a reasonable time so the project can stay on schedule;
• check names, prices, claims, contact details, and other business information before approving publication;
• ensure you have permission to use all text, photographs, logos, trademarks, data, and other materials you supply; and
• use the website and services lawfully and maintain any licences, disclosures, policies, or industry approvals your business needs.

You remain responsible for your business decisions, advertising claims, customer communications, and compliance obligations.

Where your package includes 48-hour delivery, the delivery period begins after we receive the required payment, content, instructions, access, and approval to start. It applies to the agreed initial build and excludes time spent waiting for your feedback, materials, or approvals.

A delay caused by you, a third-party platform, an outage, or an event outside our reasonable control pauses or reasonably extends the delivery period. If the agreed scope requires a different timeframe, we will state that before work begins.

The number of included revision rounds will be shown in your proposal. A revision means a reasonable change to work already included in the agreed scope; it does not include a new design direction, new feature, or expanded scope.

You are responsible for reviewing the work and requesting corrections before final approval. Once you approve publication, later changes may be charged at the applicable update fee or quoted before work begins. Minor content updates are included in an active Labe Growth service as described in your proposal.

Prices are in Australian dollars. Any applicable GST, deposit, payment stages, and due dates will be shown in your proposal or invoice. You must pay invoices by their stated due date.

We may pause work or withhold launch, transfer, or final files while an invoice is overdue, after giving you reasonable notice. This does not affect any rights you have under applicable law.

Domain registration or renewal, advertising spend, and third-party usage or subscription charges are separate unless your proposal expressly includes them. Third-party services may include hosting, domain registrars, email, analytics, advertising platforms, AI providers, booking systems, and other integrations.

Those services are also governed by their providers' terms, availability, pricing, and privacy practices. We are not responsible for a third-party change, suspension, outage, or decision outside our reasonable control, but we will provide reasonable assistance where that assistance is included in your service or separately agreed.

Our website may provide AI-assisted chat or telephone services for general information, enquiry handling, and booking assistance. We will identify an automated assistant as AI. AI responses may be incomplete, inaccurate, or unavailable and must not be relied on as legal, financial, medical, accounting, or other professional advice.

Prices, scope, availability, deadlines, and commitments are only binding when confirmed by Labe in writing. An AI assistant cannot enter into an agreement, approve a refund, vary these terms, or make a binding promise on our behalf.

Calls may be transcribed or recorded only where notice is provided and any consent required by law has been obtained. You may ask to speak or correspond with a person instead. You must not knowingly use our AI services to submit unlawful, harmful, deceptive, confidential, or security-sensitive material.

You retain ownership of the material you supply. You give us permission to use that material to provide the services.

Once all project invoices are paid, you may use, operate, publish, and modify the completed website and project-specific deliverables for your business. Labe retains ownership of its pre-existing materials, reusable templates, methods, systems, know-how, and tools. We grant you an ongoing licence to use those elements as incorporated into your completed website.

Third-party software, fonts, photographs, and other licensed materials remain subject to their respective licence terms.

Unless you ask us not to in writing, we may identify your business and display the completed public-facing work in our portfolio, website, proposals, and social media. We will not disclose your confidential information for this purpose.

Any recurring service continues for the period and at the price stated in your proposal. Unless a different notice period is agreed, you may cancel an ongoing month-to-month service by emailing us before the next billing date. Cancellation takes effect at the end of the current paid billing period.

If you cancel a project after work has begun, you must pay for work properly completed and non-cancellable costs reasonably incurred up to the cancellation date. We will refund any amount paid for work we will not perform, less those amounts, subject always to your rights under applicable law.

We work to improve how your business presents itself, receives enquiries, and follows up with potential customers. Actual results depend on factors outside our control, including your offer, market, location, competition, advertising budget, customer demand, and how quickly leads are handled. We do not guarantee a particular number of visitors, enquiries, bookings, sales, search rankings, or advertising results.

Nothing in these terms excludes, restricts, or modifies a consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees apply, you may be entitled to remedies if a service does not meet them.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was made.

Nothing in these terms limits liability for fraud, wilful misconduct, breach of confidentiality, infringement of another person's intellectual property rights, or any liability that cannot lawfully be limited or excluded.

Each party must take reasonable steps to protect confidential information received from the other and use it only for the project, except where disclosure is authorised, required to provide the services, already public through no breach, or required by law.

You may use this website for lawful purposes and to learn about or enquire about Labe's services. You must not interfere with the website, attempt unauthorised access, introduce malicious code, scrape it unreasonably, or use its content in a way that infringes our or another person's rights.

General information on this website is not legal, accounting, financial, or other professional advice.

Either party may end an agreement if the other materially breaches it and does not remedy that breach within a reasonable period after written notice. A party may also end an agreement immediately where continuing it would be unlawful or expose people, systems, or data to a material security risk. Rights and obligations intended to continue after termination remain in effect.

If a concern arises, please contact us first so we can try to resolve it promptly and fairly. Both parties agree to communicate in good faith and attempt to resolve a dispute before starting court proceedings, except where urgent relief is needed or this requirement would interfere with a right under applicable law.

These terms are governed by the laws of South Australia and the Commonwealth of Australia. The parties submit to the courts with jurisdiction in South Australia, subject to any rights that permit a claim to be brought elsewhere.

We may update these website terms from time to time. The current version will be published on this page with its effective date. Changes will not retrospectively alter an agreed project unless both parties agree or the change is required by law.